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Defining the overall approach/theme driven by your audience’s insights.

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Outcomes

Defining:

  • territories (single-minded ideas that galvanises the project) capturing the essence of the message.

  • the user and customer experiences.

  • the positioning that will change the audience’s perceptions and behaviours?

  • overall tone, feel and message platforms.

  • content examples and project plan

  • technology/platform requirements.

  • rapid prototype key executions to demonstrate the idea.

Deliverables

Strategic Direction:

  • 3 or 4 territories.

  • Brand

    • Positioning

    • Architecture

    • Tone of voice.

  • Naming.

  • Marketing and communications programmes.

  • Messaging matrix and hierarchy.

  • Medium and channel planning.

  • Digital

    • user journeys

    • information architecture

    • content strategy

    • idea testing/prototyping

    • social marketing planning.

    • content matrix (high-level).

  • Launch strategy (internal and external).

  • Updated scope, deliverables and budget.

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3. Expression